Can I set up my studies on my own?
Yes, the platform is very intuitive, and after a short onboarding, you will be able to set up your study on your own.
Can I download the data analyzed for the images?
Yes, you can create reports and share them with stakeholders depending on their role permissions.
What is the implementation process like?
We will support you throughout the entire implementation and deployment process. A Customer Success Product Specialist will assist you with any questions you may have during onboarding activities. From user training and onboarding to creating Standard Operating Procedures (SOPs) and conducting compliance audits, our team will provide comprehensive support.
Do you offer technical support or training? What kind of customer support do you provide (hours of availability, response times)?
Yes, we offer technical support and training, and the availability and response time are the same as for the regular Service level agreement. We respond on Swedish office hours.
Is there a trial period or demo available?
Yes, we can provide you with a trial period to explore the basic capabilities of the platform, allowing you to evaluate if this is the right choice for you.
Can the product be customized to meet our specific needs?
The Collective Minds Research Platform is highly customizable to meet your needs, whether you're conducting a Phase III clinical trial or a reader study. You can configure the project pipelines to precisely match your study design, and easily add new members and sites as needed. Additionally, our integration capabilities allow you to connect Collective Minds Research with your existing systems, ensuring maximum flexibility and efficiency.
Are there customizable privacy settings to control access to sensitive information?
Access to the data in your project or repository is managed through specific roles and permissions, giving you complete control over what each member can access. All activities are logged and versioned, ensuring full transparency. Please note that Collective Minds does not store any personal sensitive information.
What are the financial options available for purchasing and maintaining your platform?
The most common financial option is a subscription-based model, such as a monthly cost for platform access. Payments can be made yearly, quarterly, or monthly.
Do you offer flexible pricing plans based on our usage needs and budget constraints?
Yes, the pricing is based on the customer needs. We offer various tiers of pricing based on the scope and volume of the study. Reach out to sales@cmrad.com for more details regarding pricing options.
Are there additional costs for scaling our usage or adding more users?
The pricing follows the agreed-upon price plan from initial signatures. If usage exceeds the initial agreement, pricing may increase based on our pricing table's tiers.
How does your platform handle collaboration among users and teams?
You can configure roles and permissions for each project member, which allows you to grant access to shared tasks and make results visible to all team members. To invite someone to a project, simply enter their email address and name.
What level of technical support do you provide, and what are the response times?
The Customer Success team will support you with project configurations and platform features, customized to align with your specific agreement. Our office hours are Monday through Friday, from 9 AM to 5 PM. Depending on your needs, we can provide SLA-based support as well.
Are there training resources or support materials available to help onboard our team?
Yes, a Customer Success Specialist will train super users on the platform. Additionally, our knowledge base is publicly available at:
help.cmrad.com
How frequently do you update your platform, and how do you handle feature requests?
Our platform undergoes regular updates, including major feature releases several times a year and ongoing critical patches and security enhancements. We prioritize feature requests based on a structured process that considers client feedback, market trends, and technical feasibility. Feature requests are evaluated based on their potential impact and alignment with our roadmap. We keep clients informed about major updates and new features through our release announcements and newsletters.
Can we customize the platform to meet specific institutional or departmental needs?
The platform itself allows complex and customised configurations. New customised features can be developed if stated in the agreement. The cost and the timeline depend on the complexity of the feature
What analytics and reporting capabilities does your platform offer?
The results will be exported in .csv format, making it easy to import them into any statistical analysis software that supports this format, such as Excel. The results can aslo be stored as uneditable reports, where delivery is managed and logged through the platform. As of today, the platform does not offer built-in analytics tools.
How do you ensure the long-term reliability and sustainability of your platform?
We prioritize platform reliability and sustainability through a robust, multi-layered approach. Our scalable cloud infrastructure enables dynamic resource allocation. Automated monitoring and alerting systems proactively identify and mitigate potential issues. Regular code and infrastructure reviews, adherence to industry best practices, and rigorous testing and internal controls ensure platform stability. Our comprehensive business continuity and disaster recovery plan safeguards data integrity and platform resilience.
What are the main features and how is it different from other solutions in the market? or What kind of performance benchmarks can we expect with this solution?
The main features of our solution are: - Automated De-identification and anonymization: Ensures patient privacy and compliance with strict regulatory standards.
- Robust Compliance: Meets global regulatory requirements, streamlining audits and reducing administrative burden.
- Advanced Workflow Management: Handles complex imaging workflows with seamless integration into existing eClinical and CTMS solutions.
- Scalability: Designed to accommodate diverse study sizes and complexities, from small investigator-led trials to large-scale multicenter studies.
- Real-Time Collaboration: Enables secure, efficient communication between sites, sponsors, and CROs for enhanced decision-making and faster project timelines.
What makes us different:
- Seamless integration with eClinical platforms, reducing time-to-implementation and operational complexity.
- Superior imaging management capabilities tailored for complex trials, setting us apart from standard medical imaging tools.
- Proprietary automation features that improve accuracy and reduce manual effort.
Are there any long-term contracts, or do you offer flexible subscription models?
At Collective Minds Research, we understand the need for flexibility in clinical trials and research projects. That’s why we offer:
- Flexible Subscription Models: Tailored plans to suit your project’s duration and scale, whether short-term or long-term.
- No Long-Term Commitments Required: You can opt for month-to-month subscriptions or select plans based on the needs of your study.
- Customizable Options: For larger or ongoing projects, we also provide customized agreements to ensure the best value and support.
Feel free to contact us for more details or to discuss a plan that works best for you!
Can users from different institutions collaborate seamlessly on projects or research?
Collective Minds research is designed with collaboration in mind. In a research project, you will have the opportunity to define the roles and site affiliations, no matter which institution the members belong to.
How does your platform comply with the GDPR or other laws and regulations regarding data protection and privacy?
Collective Minds is designed to empower healthcare and research institutions by providing a secure and compliant platform for data sharing. We address the critical challenges of safeguarding patient privacy and ensuring data protection while enabling collaboration. Rooted in privacy by design, our platform offers a secure processing environment that adheres to the highest privacy standards, including the General Data Protection Regulation (GDPR).
As a dedicated Data Processor, we manage data strictly on behalf of healthcare and research institutions, ensuring it is used only for authorized research purposes and under their explicit instructions. Our platform incorporates a comprehensive framework of legal commitments, technical controls, and operational safeguards to maintain a trusted and compliant environment for data processing.
Our innovative solution, CM Connect (link), ensures that data is encrypted and pseudonymized within the institution or hospital before it is shared with our cloud. This guarantees that personal data remains protected during transfer and processing while aligning with local and EU-level privacy requirements. Once the data enters our secure cloud environment, it benefits from uniform, robust security measures that facilitate further processing in a legally compliant and ethically sound manner.
With Collective Minds, you can confidently collaborate and share data for your research projects while safeguarding patient privacy and personal data protection at every step.
What measures do you have in place to protect our data and intellectual property?
Before collaborating with Collective Minds, your institution must sign a Master Services Agreement (MSA) and a Data Processing Agreement (DPA). These agreements are essential to establish a secure and legally compliant framework that enables the delivery of our services in full alignment with all regulatory requirements.
Can you provide details on where our data will be stored and how it will be secured?
The Platform operates on Amazon Web Services (AWS) Germany GmbH servers located in Frankfurt, ensuring compliance with strict legal and data sovereignty requirements, including GDPR, while maintaining top-tier performance and IT security.
AWS was chosen for its unmatched security, scalability, and global data availability, essential for a multinational clinical data sharing platform. It holds globally recognized certifications, including ISO 27001, ISO 27017, ISO 27018, SOC 1/2/3, NIS2, GDPR, and HIPAA, ensuring robust security and data protection practices.
In Frankfurt, AWS employs server replicability across multiple Availability Zones, ensuring data remains secure and accessible even in the event of server failure. The platform is also designed to meet local legal requirements worldwide (e.g., Australia, Canada, India, the US, and Europe) while maintaining consistent, stringent compliance standards across the global platform.
Our infrastructure, which includes encryption, firewalls, and continuous monitoring, ensures high availability, low latency, and fault tolerance, making it ideal for secure healthcare collaboration.
